Help & Support

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once your order is prepared, you will receive a confirmation email.

If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible at:

📧 contact@felinabox.com

Yes. After successful payment, you will receive an order confirmation email containing your purchase details.

Estimated delivery times vary by destination:

• United States: 4–8 business days

• International: 5–10 business days

Delivery times are estimates and may vary due to carrier operations or customs processing.

Yes. When available, tracking details are sent by email once your order ships.

FelinaBox ships to multiple regions. Available destinations are displayed at checkout.

If your shipment exceeds the estimated timeframe, please contact us and we will review the tracking status.

We offer a 30-day return window starting from the delivery date. Items must be unused, in original condition, and returned with proof of purchase.

Contact our support team at:

📧 contact@felinabox.com

Please include:

• Order number

• Reason for return

• Photos (if applicable)

• Change-of-mind returns → Customer responsibility

• Defective / damaged items → Covered by FelinaBox

Approved refunds are issued to the original payment method within 10 business days after inspection.

Our litter boxes are designed for most cats. Please check product dimensions and specifications on each product page.

Yes. Automatic models require a power source. Details are listed on the product description.

Unless otherwise stated, products may include a limited warranty against manufacturing defects under normal use.